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Frequently asked questions

  • Q: How do I place my order?
    A: You can place your order directly on the website, but we also accept orders by telephone, mail, email, or directly from our website. Visit our Contact Us page.
  • Q: How do I pay for my order?
    A: We accept payments by credit card or PayPal.
  • Q: May I return my item?
    A: Yes; we want you to be satisfied with our products. See our Returns and Refund page for more details.
  • Q: Do you keep my credit card number on file?
    A: No; we are dedicated to providing a safe a secure online shopping experience for our customers. See our Privacy Policy page for more details.
  • Q: Is it safe to use my credit card info on your site?
    A: Yes; our site uses SSL (Secure Sockets Layer) encryption to secure the communication of all sensitive information passing between your web browser and our servers.
  • Q: What does it mean if my order is “Backordered”?
    A: “Backordered” means that the item you have ordered is currently out of stock, but we anticipate that it will be in stock shortly.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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